Our Compliments or Complaints Process

If you are not happy with our service, then we would like to hear from you. Please let us know why so we can try to put it right.

When we've done a great job then please also let us know.

Both complaints and compliments help us to continually work on our service to you.

You can send us an email at admin@mynest.nz or call us on 021562648

You can also contact us here : https://www.mynestconsultants.nz/contact_us

Mynest Mortgage Consultants will respond within 2 days of receiving complaint from client.

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact insurance & financial services (IFSO).

IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven't been able to resolve your complaint to your satisfaction.

You can contact IFSO by emailing info@ifso.nz or by calling 0800 888 202 you can also write to them at Insurance & Financial Services

Ombudsman Scheme PO Box 10-845, Wellington 6143, New Zealand.